Plain-language definitions of the key terms — so buyers, your team and AI assistants all mean the same thing.
An AI assistant that answers, qualifies and quotes inbound buyer inquiries on your own channels, 24/7 and multilingual, with human handoff on sensitive matters.
A model where the vendor builds, deploys and operates the solution for you, instead of selling a tool you set up and run yourself.
An AI sales development rep, often outbound-focused. An AI Sales Agent overlaps but centers on receiving and converting inbound inquiries.
A chatbot follows fixed scripts; an AI agent reasons over your knowledge, decides the next step, and knows when to escalate to a human.
A message from a buyer who contacts you (on WhatsApp, your website or a marketplace), usually already interested.
Judging whether an inquiry is a real, in-market buyer and gathering the details your team needs to follow up.
A buyer's request for pricing on specific products and quantities.
The smallest quantity a supplier will accept for an order.
The time from order to delivery, including production and shipping.
Standard trade terms (such as FOB or CIF) that define who handles shipping, risk and costs.
A preliminary invoice sent before payment, stating products, prices and terms.
A conformity mark indicating a product meets EU health, safety and environmental requirements.
A directive that restricts hazardous substances in electrical and electronic products.
An international standard for quality management systems.
Detecting and replying in the buyer's own language automatically, without manual switching.
A design where sensitive or low-confidence actions are escalated to a person.
Answers that can be traced back to the source in your knowledge, with no fabrication.
Your own catalog, prices and policies that the agent answers from — private and portable.
Working consistently across WhatsApp, your website, social and marketplaces.
An AI assistant (such as ChatGPT, Perplexity or Gemini) that answers questions directly — increasingly how buyers research suppliers.
Book a 20-minute demo — we’ll show it handling real inquiries in your language.
